Privacy, terms and cookies.

Last updated: 25 June 2026

This document explains how Mowbray collects, uses and protects personal information, the terms that apply when using our website, and how we use cookies and similar technologies. In this document, “Mowbray”, “we”, “us” and “our” refer to Mowbray.

1. Privacy Policy

1.1 Who we are

Mowbray helps individuals, founders and businesses shape, launch, modernise and grow ideas, products and organisations. Our services may include business reviews, strategy, brand and identity, website design and build, marketing and SEO, process and systems review, software and product build, project management, and AI and future-proofing support. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have.

1.2 Information we may collect

Information you give us directly may include:

• your name
• business name
• job title
• email address
• telephone number
• address or business location
• information you submit through contact forms, enquiry forms, booking forms or questionnaires
• information shared during calls, meetings, workshops or business review sessions
• project briefs, requirements, business plans, content, files, documents, images, brand materials or technical information you provide to us
• billing and payment details
• communication preferences

Information we collect automatically may include:

• IP address
• browser type and version
• device type
• operating system
• pages visited
• time spent on pages
• referring website
• approximate location based on IP address
• cookie and tracking information, where permitted

Information from third parties may include information from referral partners, professional advisers, analytics providers, CRM, marketing or website tools, publicly available sources such as company websites, Companies House, LinkedIn or business directories, and clients or suppliers who introduce you to us.

1.3 How we use your information

We may use your personal information to respond to enquiries; provide information about our services; arrange calls, meetings, sessions or workshops; understand your idea, business, project or requirements; prepare proposals, quotes and statements of work; deliver our services; manage projects and client relationships; create, develop, host, maintain or support websites, software, platforms, tools or marketing activity; provide business review, strategy, process, technology, AI or project management support; send service-related updates; manage billing, payments and accounting; maintain internal records; improve our website, services and client experience; send marketing communications where permitted; comply with legal, regulatory and tax obligations; and protect our business, website, clients and systems.

1.4 Our lawful bases for using personal information

We will only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this may include contract (where we need to use your information to provide services, respond to a request before entering a contract, or manage an existing contract), legitimate interests (where we have a legitimate business reason and your rights do not override it, such as responding to enquiries, improving our services, managing relationships, maintaining records, protecting our systems and sending relevant business-to-business communications where permitted), consent (such as subscribing to a newsletter or accepting non-essential cookies), and legal obligation (to comply with legal, tax, accounting or regulatory obligations).

1.5 Marketing communications

We may send you marketing communications where you have consented to receive them or where we are otherwise permitted to do so under applicable law. You can opt out at any time by clicking the unsubscribe link in our emails. We will not sell your personal information to third parties.

1.6 Sharing your information

We may share your personal information with trusted third parties where necessary, including website hosting providers; email and communication platforms; CRM and project management systems; analytics providers; payment processors; accountants, lawyers and professional advisers; subcontractors, freelancers or delivery partners involved in providing services; software developers, designers, marketers, consultants or technical specialists; and regulators, authorities or law enforcement bodies where required by law. Where we use third-party suppliers, we expect them to handle personal information securely and only for the purposes we authorise.

1.7 International transfers

Some of our suppliers may store or process personal information outside the UK. Where this happens, we will take appropriate steps to ensure your information is protected in accordance with applicable data protection law.

1.8 How long we keep your information

We keep personal information only for as long as necessary for the purposes set out in this policy. Typical retention periods may include: enquiry information up to 24 months; client and project records up to 6 years after the end of the relationship; financial and accounting records as required by law; marketing data until you unsubscribe or ask us to remove you; and website analytics data according to the settings of the relevant analytics platform. We may keep information for longer where required for legal, regulatory, tax, accounting, dispute resolution or legitimate business purposes.

1.9 How we protect your information

We use appropriate technical and organisational measures to protect personal information. These may include access controls, password protection, secure systems, limited access permissions, secure storage, staff and supplier confidentiality obligations, and regular review of the systems we use. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

1.10 Your rights

Depending on the circumstances, you may have the right to access the personal information we hold about you; ask us to correct inaccurate information; ask us to delete your information; ask us to restrict how we use your information; object to certain uses of your information; withdraw consent where we rely on consent; request a copy of your information in a portable format; and complain to the UK Information Commissioner’s Office. To exercise your rights, please get in touch via the contact form on our website. You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk.

1.11 Children

Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please let us know.

1.12 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the date of the most recent update.

2. Website Terms of Use

2.1 About these terms

These terms apply to your use of the Mowbray website. By using our website, you agree to these terms. If you do not agree with these terms, you should not use our website.

2.2 Website content

The content on our website is provided for general information only. It is not intended to amount to legal, financial, tax, technical or professional advice on which you should rely. Although we make reasonable efforts to keep website content accurate and up to date, we do not guarantee that it is complete, accurate or current.

2.3 Services

Any description of our services on the website is for general information only. The exact scope, cost, timescale and deliverables of any work will be set out in a separate proposal, quotation, statement of work, agreement or set of service terms. Nothing on our website creates a binding obligation for us to provide services unless agreed separately in writing.

2.4 Intellectual property

Unless otherwise stated, all content on the website belongs to Mowbray or our licensors, including text, images, graphics, branding, logos, layouts, design, documents, downloads and other materials. You may view and download website content for personal or internal business use only. You must not copy, reproduce, adapt, distribute, sell, license, publish or commercially exploit any website content without our prior written permission.

2.5 Acceptable use

You must not use our website unlawfully or fraudulently; to transmit harmful code, malware, viruses or malicious material; to interfere with the operation or security of the website; to attempt unauthorised access to the website, server, systems or data; to scrape, harvest or extract data without permission; to impersonate another person or misrepresent your identity; or to submit offensive, defamatory, misleading or unlawful material.

2.6 Links to other websites

Our website may include links to third-party websites, provided for convenience only. We are not responsible for the content, privacy practices, availability or accuracy of third-party websites.

2.7 User-submitted information

If you submit information through our website, you are responsible for ensuring that it is accurate and that you have the right to provide it to us. You must not submit confidential, sensitive or third-party information unless you are authorised to do so and it is necessary for your enquiry or project.

2.8 Availability of the website

We aim to keep the website available and functioning, but we do not guarantee uninterrupted access. We may suspend, withdraw, update or restrict access to the website at any time.

2.9 Liability

To the fullest extent permitted by law, we exclude liability for loss or damage arising from use of, or inability to use, our website or reliance on website content. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

2.10 Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless applicable law requires otherwise.

3. Cookie Policy

3.1 What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites work, remember preferences, understand how people use the site, and support marketing or advertising activity. Similar technologies may include pixels, tags, scripts, local storage and other technologies that store or access information on your device.

3.2 How we use cookies

We may use cookies and similar technologies to make our website work properly; keep it secure; remember your cookie preferences; understand how visitors use the website; improve performance and content; support marketing, remarketing or advertising activity where enabled; and understand which services or pages are of interest to visitors.

3.3 Types of cookies we may use

Strictly necessary cookies are needed for the website to function and usually cannot be switched off. Analytics cookies help us understand how visitors use the website and are only used where required consent has been obtained. Functionality cookies remember choices you make, such as preferences and settings. Marketing cookies may build a profile of your interests, show relevant advertising or support remarketing, and are only used where required consent has been obtained.

3.4 Cookies we use

The cookies used on our website may change depending on the tools and platforms we use. Examples may include cookie-preference cookies (strictly necessary), analytics cookies such as Google Analytics, marketing cookies such as Meta Pixel, LinkedIn Insight Tag or Google Ads, and CRM or form-tool cookies. This section will be updated once the website has been scanned and the actual cookies are confirmed.

3.5 Managing cookie preferences

Where non-essential cookies are used, you will be able to accept, reject or manage them. You can also control cookies through your browser settings. Blocking some cookies may affect how the website works.

3.6 Third-party cookies

Some cookies may be set by third-party services we use, such as analytics, advertising, embedded content, video platforms, maps, CRM tools, booking tools or social media platforms. These third parties may process information according to their own privacy policies, which we recommend reviewing.

3.7 Changes to this Cookie Policy

We may update this Cookie Policy from time to time, especially if we change the tools, platforms or cookies used on our website. The latest version will be published on our website with the date of the most recent update.